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SHMM EuropeSkin & Hair Management Master
Professional cleansing and care cosmetics for dogs and cats across Europe.
Professional cleansing and care cosmetics for dogs and cats across Europe.
Return request principles for SHMM Europe product orders and commercial support conversations.
If you need to discuss a return, contact SHMM Europe with your order number, product details and reason for the request.
Return eligibility may depend on product condition, hygiene requirements, delivery country, order type and applicable consumer or commercial rules.
Products should normally be unopened, unused and in suitable resale condition unless the return relates to damage, error or another confirmed issue.
Professional or wholesale orders may be handled under individually agreed commercial terms.
Approved refunds are usually processed through the original or agreed payment route after the case is reviewed.
Shipping costs, taxes or handling costs may be treated differently depending on the reason for the return and applicable rules.
If you receive an incorrect or damaged product, contact us promptly with photos and order information.
We will review whether replacement, refund or another practical solution is appropriate.
For commercial, distribution, order or data requests, contact the SHMM Europe team at info@shmm.eu.